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Refund & Cancellation Policy

Effective Date: [Insert Date]

This Refund & Cancellation Policy (“Policy”) outlines the terms under which ERM Solutions Group (“Company”, “we”, “our”, or “us”) provides refunds and handles cancellations for services offered through https://ermsolutionsgroup.com/ (the “Website”).

By engaging our services, you agree to this Policy.

1. General Policy

Due to the nature of our services (digital, consulting, and custom development), all sales are final unless otherwise stated in writing.

Refunds are evaluated on a case-by-case basis and are not guaranteed.

2. Project-Based Services

For one-time or fixed-scope projects (e.g., website development, branding, software projects):

  • A non-refundable upfront deposit (typically 30%–50%) is required to begin work
  • If the project is canceled by the client:
    • You will be billed for all work completed up to the cancellation date
    • Any remaining balance may be refunded at our discretion
  • If the Company is unable to complete the project:
    • A prorated refund may be issued based on incomplete work

3. Retainer & Subscription Services

For ongoing services (e.g., digital marketing, SEO, reputation management):

  • Services are billed on a monthly or agreed recurring basis
  • Payments are non-refundable once the billing cycle has started
  • Cancellation must be requested at least 7–30 days prior to the next billing cycle (as defined in your agreement)

4. No Guarantee of Results

While we strive to deliver high-quality services, we do not guarantee specific outcomes, including but not limited to:

  • Search engine rankings
  • Lead generation results
  • Revenue or business growth

Refunds will not be issued based on dissatisfaction with results alone.

5. Client Responsibilities

Refund eligibility may be affected if the client:

  • Fails to provide required materials, approvals, or feedback
  • Causes project delays
  • Breaches agreed terms

In such cases, refunds may be denied.

6. Payment Disputes & Chargebacks

You agree to contact us before initiating any dispute or chargeback.

Improper chargebacks may result in:

  • Immediate service suspension
  • Additional fees
  • Legal action if necessary

7. Exceptional Circumstances

Refunds may be considered in rare situations, such as:

  • Duplicate payments
  • Billing errors
  • Failure to deliver agreed services

All such requests must be submitted in writing.

8. How to Request a Refund

To request a refund or cancellation, contact us at:

ERM Solutions Group
Email: info@ermsolutionsgroup.com
Website: https://ermsolutionsgroup.com/

Include:

  • Your name and business name
  • Service purchased
  • Reason for request

9. Policy Updates

We reserve the right to update this Policy at any time. Changes will be posted with a revised “Effective Date.”