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Terms & Conditions

Welcome to the website of ERM Solutions Group (“Company”, “we”, “our”, or “us”). By accessing or using our website https://ermsolutionsgroup.com/ (the “Website”) or engaging our services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not use our Website or services.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old
  • You have the legal capacity to enter into a binding agreement under applicable U.S. law

2. Services

ERM Solutions Group provides services including, but not limited to:

  • Digital marketing and reputation management
  • Website and software development
  • Branding and business consulting

All services are governed by separate written agreements, proposals, or statements of work (“SOW”). In case of conflict, the SOW will prevail.

3. Use of Website

You agree not to:

  • Use the Website for unlawful purposes
  • Interfere with or disrupt Website operations
  • Attempt unauthorized access to systems or data
  • Upload malicious code or harmful content

4. Intellectual Property Rights

All Website content, including text, graphics, logos, and software, is owned by ERM Solutions Group or its licensors and is protected under U.S. intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Website for personal or business informational purposes only.

5. User Submissions

By submitting content (forms, messages, feedback):

  • You grant us a perpetual, royalty-free license to use it for business purposes
  • You represent that you have the rights to share such content

6. Payments & Fees

  • Fees are defined in individual agreements or invoices
  • Payments must be made in U.S. Dollars unless otherwise agreed
  • Late payments may incur interest and/or service suspension

7. Cancellation & Refund Policy

  • Project cancellations must be submitted in writing
  • Refunds, if any, are prorated based on work completed
  • Subscription or retainer services are generally non-refundable mid-cycle unless stated otherwise in writing

8. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY U.S. LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT

We do not guarantee specific business results or outcomes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ERM Solutions Group SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE PRECEDING 3 MONTHS

10. Indemnification

You agree to indemnify and hold harmless ERM Solutions Group from any claims, damages, or liabilities arising out of:

  • Your use of the Website
  • Your violation of these Terms
  • Your infringement of any third-party rights

11. Third-Party Links

We may include links to third-party websites. We are not responsible for their:

  • Content
  • Accuracy
  • Privacy practices

Use them at your own risk.

12. Confidentiality

Both parties agree to maintain confidentiality of any proprietary or sensitive information shared during the course of business.

13. Termination

We reserve the right to suspend or terminate your access:

  • At our discretion
  • Without prior notice if you violate these Terms

14. Governing Law

These Terms shall be governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles.

15. Dispute Resolution & Arbitration

Any dispute arising out of or relating to these Terms shall be resolved as follows:

  • First, through good-faith negotiation
  • If unresolved, through binding arbitration in accordance with the rules of the American Arbitration Association
  • Arbitration shall take place in Tennessee, United States
  • Each party shall bear its own legal costs unless otherwise determined

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS.

16. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

  • Natural disasters
  • Internet outages
  • Government actions

17. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date.”

18. Contact Information

ERM Solutions Group
Email: info@ermsolutionsgroup.com
Website: https://ermsolutionsgroup.com/